ResumoOs estímulos ambientais podem influenciar o comportamento de compra do consumidor despertando emoções, sentimentos e experiências que facilitam a interação do cliente com o ambiente de loja e com o consumo. Entre os vários estímulos, neste estudo optou-se pela orientação motivacional olfativa. Delimitando-se como objetivo verificar se um ambiente aromatizado influencia na intenção de compra do consumidor. Para o seu alcance, realizou-se um estudo de campo, seguido de um experimento envolvendo duas etapas. A primeira delas abrangeu o ambiente de loja sem estímulo ambiental e a segunda envolveu a aspersão de aroma de chocolate ao leite na loja estudada. Os resultados encontrados apontaram que o efeito do aroma sobre o comportamento do consumidor, no ponto de venda, influenciou positivamente a intenção de compra, permitindo concluir que o aroma, como estímulo ambiental, influencia o comportamento de compra do consumidor em ambientes que usam dessa orientação motivacional. Palavras-chave:Marketing Sensorial. Aroma. Comportamento do Consumidor. Varejo Alimentício.Environmental stimuli may influence behavior buying of consumer arousing emotions, feelings and experiences that facilitate customer interaction with the store environment. Among the various stimuli, in this study it was opted for the olfactory motivational orientation. It was defined as objective verifies influence of the environment's aroma on intent of consumer purchase. For your fingertips held a field of study, followed by an experiment involving two steps. The first involved the store environment without environmental stimulation and the second involved a milk chocolate aroma spray in the studied store. The results showed that the effect of aroma on consumer behavior at the point of sale influenced positively the intention to purchase, allowing concluding that the aroma, as stimulus environmental, influences behavior buying of consumer in environments that use this motivational orientation. Key
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