The study examines the impact of brand personality on brand loyalty. It also explores the mediating role of self-congruence and brand trust on the relationship between brand personality and brand loyalty. With today’s competitive environment, it has become increasingly challenging and important for companies to increase the customer retention. To trespass and achieve the highest point in the competition, companies have been rigorously looking for customs to make powerful brand relations with the customers. This study concludes that due to brand personality the consumer become loyal towards brand and purchase products from the specific brand. The act of self-congruence on brand personality increases the brand loyalty, when the personality of the brand matches the personality of the consumer, this enhances self-congruence and trust of the consumers on trust which will lead to increase in the loyalty of consumers towards brand. On the basis of results implications, limitations and future directions of the study were conferred.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.