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Purpose Diminishing local government budgets and the need to reduce highway works activities necessitate cost effective and efficient processes. The purpose of this paper is to investigate streamlining road works administrative processes to enhance coordinated working at Derby City Council. Design/methodology/approach Case study research of a local authority was undertaken using business process mapping. Specifically, Swimlane analysis enabled re-engineering of business processes from design stage, to works permit issuance. Process improvement recommendations were validated by nine industry experts through a focus group and semi-structured interviews. A logic map was developed for transferability to other councils, identifying key attributes for a successful administrative road works management process. Findings Research revealed inherent silo working and processes built around fragmented IT systems creating process inefficiency. Validation found numerous practices and management styles were culturally embedded and common across councils. Peer reviewed recommendations are made to improve working practices, including improving IT systems, removing process bottlenecks, and training staff. Research limitations/implications Whilst road works management policy is generally under-researched, its strategic and negative impacts are widely acknowledged. This study highlights the day-to-day operational problems which are interconnected to the strategic impact, bridging an important gap in knowledge, as well as adding to business process re-engineering literature. Originality/value The research adds to a limited body of road works management policy research, and also presents a high-level logic map for councils to adopt as appropriate.

Roadworks and street works can be highly disruptive, expensive and deleterious to highway structures and infrastructure planning, yet these activities must take place if modern societies are to continue to function. In helping to strike this balance, this study investigates the public policy landscape of highway excavation management in England, UK. Semi-structured interviews with industry stakeholders highlighted the complexity of the industry and revealed that a number of issues compromise effective management. Principal problems included street authorities failing to take enough ownership of the coordination process, highway legislation not encouraging joint working due to inherent challenges arising from reinstatement guarantees and entrenched attitudes and adversarial practices in the construction industry encouraging silo working. Key recommendations include amending highway legislation to support and recognise multiagency working and street authorities undertaking reinstatements on behalf of undertakers, thus helping to reduce fragmentation and discharge undertakers of onerous guarantees that contribute to silo working.

It is widely recognised that street works are disruptive, have high social costs and are deleterious to highway structures. Notwithstanding this, utility works are critical so that society can enjoy the amenities of a modern world. In striking this balance, this study investigates the policy landscape of street works management in England to gain an insight into stakeholder perspectives of the industry. Semistructured interviews with industry stakeholders have helped to identify the complexity of the industry and revealed that a number of issues compromise effective street works management. Principal problems include Street Authorities failing to take enough ownership of the coordination process, highway legislation not encouraging joint working due to inherent challenges arising from reinstatement guarantees, and entrenched attitudes and adversarial practices in the construction industry encouraging silo working. Key recommendations include amending highway legislation to support and recognise multi-agency working and Street Authorities undertaking reinstatements on behalf of undertakers to help reduce fragmentation and discharge undertakers of onerous guarantees which contribute to silo working.

Highway works are highly inconvenient and disruptive for society. Accordingly, four highway policy interventions were investigated in Derby, UK, for potential corresponding reductions in highway works durations. Time series analysis was used to test the durational impacts on works led by Highway Authorities (HAs) and utility industries. The modelling results demonstrated that a highway works management permit scheme (chargeable) reduced utility works durations by 5·4% (727 work days annually). Conversely, three conflated interventions – namely, the permit scheme (cost-free to HAs), JCB Pothole Master deployment and construction direct labour organisation – did not make any statistically significant difference to HA works durations; however, introducing an automated works order management system (Woms) reduced HA works duration by 34% (6519 work days annually). The key finding of this study is that chargeable permit schemes can create the impetus for change, as demonstrated by the utility industry. Furthermore, the Woms revealed that back-office efficiency can lead to on-site efficiency in works execution.