Five independent objective measures of overall organization performance were examined as correlates of four perceived communication variables among 12 district organizations within a federally funded social services system in an eastern state. Subjects included 457 employees in three major job categories (administrators, service providers, and clerical workers), 60% of whom were women. Results indicated that two perceived communication variables, the quality of supervisory communication and information exchange within the peer workgroup, were strongly related to critical revenue and workload measures of overall organization performance.Managers and researchers apparently agree that communication processes underlie most aspects of organization functioning and are critical to organizational effectiveness. Nonetheless, studies of communication in work organizations are grossly underrepresented in the empirical research literature (O' Reilly & Pondy, 1979). Although many aspects of organizational communication have failed to receive the attention of researchers, the comprehensive review by Porter and Roberts (1976) concluded that the major omission in this area concerned studies of how communication relates to overall performance at the individual and organization levels of analysis.Since the time of the Porter and Roberts review, there have been two basic types of communication studies published: (a) studies that investigated the relationships between communication phenomena and perceived organizational outcomes (e.g., Hatfield & Huseman, 1982; Muchinsky, 1977; O'Reilly & Roberts, 1977) and (b) studies that examined the relationships between communication characteristics and independent measures of performance at the individual level of analysis (e.g.,
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