This paper reviews trends and issues in health and in the information and communication technologies (ICT) market as they relate to the deployment of eHealth solutions in Latin America and the Caribbean. Heretofore designed for industrialized countries and large organizations, eHealth solutions are being proposed as an answer to a variety of health-system management problems and health care demands faced by all health organizations including those in developing societies. Particularly, eHealth is seen as especially useful in the operational support of the new health care models being implemented in many countries. The authors examine those developments vis-à-vis the characteristics of the Latin American and the Caribbean health-sector organizational preparedness and technological infrastructure, and propose policy and organizational actions to foster the development of eHealth solutions in the region.

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In developed countries, e-health has rapidly evolved from the delivery of online medical content toward the adaptation of generic e-commerce solutions to the processing of health-related administrative transactions and logistical support of clinical tasks. E-health is perceived as being particularly useful in the operational support of the new decentralised and collaborative healthcare models being implemented in many countries. Heretofore designed for large organisations and industrialised countries, e-health solutions are being increasingly proposed as an answer to the many health system management problems and healthcare demands faced by health organisations in developing societies. There are hard lessons to be learned from e-commerce, e-government, and e-health achievements and failures in developed countries and a careful examination of those experiences, vis-aÁ-vis the characteristics of the health sector, organisational preparedness, and technological infrastructure of developing countries is a helpful exercise in the selection of appropriate e-health design and deployment strategies.

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