The present work is an approach to the key factors in the design of participatory processes. It is intended to generate a conceptual model for participatory dynamics. This analysis is part of an ongoing investigation where several participatory processes and the quality of the generated public spaces are studied. The factors analyzed are the perception of people who take part in a participatory design process to understand how they influence the perception of space. The perception of the people who use a space is fundamental to its quality. Only positive perceptions can help improve the quality of public spaces by generating sustainable cities. Keywords: Citizen participation, public space, Co-design, sustainable cities, participatory processes, key factors, quality.

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Design is an evolving discipline; from its emergence in the Industrial Revolution to the present day, it has been increasing its scope of action, going from being an activity linked mainly to operational processes to becoming a key strategic process in the achievement of innovations. This article analyses how the consideration of design in the Oslo Manual, an international reference guide for collecting, reporting and using data on innovation, produced by the OECD, has evolved as a result of advances in the discipline. The Manual has now been published four times, the first edition in 1992 and the latest in 2018, which is still in force today. As part of the analysis, connections are made between the World Design Organization's definition of design, design thinking and user-centered design. Keywords: Design, Innovation, User, Oslo Manual, Creative Industries

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