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Purpose The purpose of this paper is to focus on the effects of interpersonal and institutional trust on welfare state support in the countries of Eastern Europe and the former Soviet Union (FSU). Design/methodology/approach The authors use micro-data from two rounds of a multinational survey conducted in these countries in 2010 and 2016. The outcome variable of interest is the willingness to pay more taxes to support the welfare state. The authors define the welfare state broadly, and focus on support for three main domains of the welfare state, namely, support for the needy, public healthcare and public education. Binomial regression is used to establish influence of interpersonal and institutional trust on welfare state support. Findings The authors find that both interpersonal and institutional trust have positive influences on strengthening support for the welfare state against a number of alternative explanations for public support for the welfare state. These positive effects remain the same for all three domains under investigation, namely, helping the needy, public healthcare and public education. Furthermore, these positive effects were observed both in the relatively less developed countries of the FSU and in the more developed Eastern European countries. Moreover, the positive effects of interpersonal and institutional trust on support for the needy, public healthcare and public education were found to grow over time. Research limitations/implications The findings indicate that the benefits of nurturing social capital will likely be substantial. Decision-makers, politicians, welfare state administrators and multinational founders (e.g. the UN and World Bank) should acknowledge the role played by trust in influencing the citizenry’s support for the allocation of financial resources toward the development and maintenance of the welfare state. The findings imply that welfare state reforms could prove be more effective within a social context where levels of trust are high. Thus, special attention should be paid to initiatives aimed at developing strategies to build trust. Practical implications Social welfare reforms in post-communist transitional countries may fail without active strategies aimed at nurturing institutional trust. One way to nurture institutional trust is through making additional efforts at enhancing the levels of accountability and transparency within a society as well as through increasing citizen engagement. Another way to build increased levels of trust is to take part in a variety of initiatives in good governance put forth by multinational initiatives. Originality/value As far as the authors know, this is the first paper which studies effect of interpersonal and institutional trust on support of the welfare state using a large and diverse sample of 27 countries over the period of five years. This is the first study which focuses on post-communist countries where trust is inherently low.

This paper focuses on quality assurance in language massive open online courses (LMOOCs). It is a qualitative study that adopts the grounded theory method and analyses evaluative comments on the quality of LMOOCs from learners’ perspectives. With the data collected from 1,000 evaluations from English as a second language (ESL) learners on China’s biggest MOOC platform “iCourse”, this study examines what has influenced learners’ perceptions of LMOOCs and identifies the specific quality criteria of five types of them, including ESL courses for speaking, reading, writing, cultural studies, and integrated skills. The results of the study will lay a foundation for the establishment of a quality criteria framework for LMOOCs and provide insights into design principles for effective online language courses tailored to the diverse needs of a massive number of language learners.

SummaryIn this study, we examine the effects of having a healthy weight in form of a healthy body mass index (BMI) on life satisfaction using the data from a diverse sample of 27 post‐communist transitional countries. We find that a healthy BMI significantly raises life satisfaction, while an increase in BMI reduces life satisfaction. We also find that the positive effect of a healthy BMI on life satisfaction substantially diminishes as the political and economic situation improves. Equally, the positive effect of healthy BMI on life satisfaction is considerably lower for those who exhibit higher levels of institutional trust and express trust in government, parliament, and political parties. Classic regression models such as ordinary least squares (OLS) and ordered probit significantly underestimate the true effect of healthy BMI on life satisfaction. Such results suggest that unobserved confounders, measurement error, or their interplay appear to be the main source (s) of bias that eventually lead to a significant underestimation of the true effect of BMI on life satisfaction through classic regression models.