Indicators are tools that permit to define parameters that will be used to make comparisons between a result and its expected value, as well as to add a value of judgement in this regard. The purpose of this study is to describe the experience of a group of nurses in the development of a computerized system to manage nursing care indicators at Hospital São Paulo. Four stages were used to implement the indicator management system: developing a nursing care indicator handbook; performing a manually registered pilot test; developing the computerized system; and performing the pilot test of the computerized system in eleven units at the hospital.

Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted of seven nurses with one year or more of experience in the unit. Data collection took place with semi-structured interviews. The reports were transcribed, and their content was analyzed according to Minayo’s model. Results: three categories have emerged: Conflict-generating sources; Strategies for conflict mediation such as collaboration, dialogue, standardization, and expressive action by nurses to mediate conflicts; Consequences of conflicts. Conclusion: there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.

Objetivo: Descrever a tradução para a língua portuguesa de site espanhol sobre Covid-19. Método: Relato de experiência sobre projeto de extensão que incluiu a tradução e postagem do site Segundas Victimas del Convid-19, em abril de 2020, por quatro integrantes do Departamento de Administração da Escola Paulista de Enfermagem, e um colaborador independente com conhecimento da língua espanhola, em trabalho remoto. Resultados: São listados 10 Necessidades e excertos dos 19 Recursos correspondentes para sua mitigação. O conteúdo completo, incluído os infográficos está disponível em https://sp.unifesp.br/epe/dasse/projeto-de-extensao. Conclusão: Compartilhar informações de outros países e instituições que passam ou passaram pela pandemia traz agilidade no auxílio aos profissionais de saúde que vivenciam experiências equivalentes.Descritores: Pessoal da saúde; Estresse profissional; Pandemia; Coronavirus; Comunicação. TALKING ABOUT BEFORE AND AFTER THE FLORENCE NIGHTINGALE PERIODS: THE NURSING AND ITS HISTORICITYObjective: Share information to help professionals cope with the effects of the pandemic. Method: Experience report on the translation into Portuguese of the website Segundas Victimas del Convid-19, during the period of suspension of classes of the Undergraduate Nursing course, by four members of the Administration Department of Escola Paulista de Enfermagem, in remote work and an independent employee with knowledge of the Spanish language. Results: 10 Needs and excerpts from the 19 corresponding resources for their mitigation are listed. The complete content, including the infographics, is available at https://sp.unifesp.br/epe/dasse/projeto-de-extensao. Conclusion: Sharing information from other countries and institutions that are or have been through the pandemic brings agility in helping health professionals who have equivalent experiences.Descriptors: Health Personnel; Occupational Stress; Pandemics; Coronavirus; Communication. DISCURSANDO SOBRE LOS PERÍODOS PRE Y POST FLORENCE NIGHTINGALE: LA ENFERMERÍA Y SU HISTORICIDADObjetivo: Comparta información para ayudar a los profesionales a enfrentar los efectos de la pandemia. Metodo: Informe de experiencia sobre la traducción al portugués del sitio web Segundas Victimas del Convid-19, durante el período de suspensión de clases del curso de Pregrado en Enfermería, por cuatro miembros del Departamento de Administración de la Escuela Paulista de Enfermagem, en trabajo remoto y un empleado independiente con conocimiento del idioma español. Resultados: se enumeran 10 necesidades y extractos de los 19 recursos correspondientes para su mitigación. El contenido completo, incluidas las infografías, está disponible en https://sp.unifesp.br/epe/dasse/projeto-de-extensao. Conclusión: Compartir información de otros países e instituciones que están o han pasado por la pandemia brinda agilidad para ayudar a los profesionales de la salud que tienen experiencias equivalentes.Descriptores: Personal de Salud; Estrés Laboral; Pandemias; Coronavirus; Comunicación.

Objectives: to identify the main quality management interventions used by professionals working at Human Milk Banks. Methods: a scope review conducted at PubMed, VHL, Scopus, SciELO, CAPES thesis and Google Scholar databases. Primary studies were included that address quality improvement strategies to improve Milk Bank processes in Portuguese, English and Spanish. Results: search totaled 192 scientific studies, 17 of which met the objective of the study and inclusion criteria. The main quality management interventions used in the Human Milk Bank addressed tools for continuous improvement. Six were aimed at improving processes, one to prevent errors and failures and two to achieve continuous monitoring. Final Considerations: the tools used by professionals working in Human Milk Banks have demonstrated effectiveness in managing the quality of services.

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