Objective: Understanding the sterilization process of critical items used in commercial establishments that offer the services of manicures and pedicure to the public. Methods: Cross-sectional study with 90 employees exercising the function of manicure and pedicure in commercial establishments. The research instrument was a questionnaire with open and closed questions about the knowledge and procedures related to disinfection and sterilization of instruments. Results: The mean age was 33.8 years, 72 % had taken vocational courses and had professional experience of more than five years. The use of hot air oven was prevalent in 84.3 % of establishments and 65.7 % reported opening the oven during sterilization. The relation between the higher cost of the service and the use of autoclave was statistically significant (p < 0.001). Conclusion: The sterilization process of the instruments used in the studied commercial establishments that offer services of manicures and pedicure to the public have significant deficiencies related to cleaning and sterilization of instruments. ResumoObjetivo: Conhecer o processo de esterilização de artigos críticos utilizado em estabelecimentos comerciais que oferecem ao público os serviços de manicures e pedicuros. Métodos: Estudo transversal que incluiu 90 funcionários de estabelecimentos comerciais que exerciam a função de manicure e pedicuro. O instrumento de pesquisa foi um questionário com perguntas abertas e fechadas sobre os conhecimento e procedimentos relacionados a desinfecção e esterilização dos instrumentais. Resultados: A idade média foi de 33,8 anos, 72% havia realizado curso profissionalizante e tem experiência profissional há mais de cinco anos. O predomínio do uso de estufa ocorreu em 84,3% sendo que 65,7% referiram abrir a estufa durante a esterilização. A relação entre o custo maior do procedimento com uso de autoclave apresentou significância estatística (p<0,001). Conclusão: O processo de esterilização de instrumentais utilizados nos estabelecimentos comerciais que oferecem ao público os serviços de manicures e pedicuros estudados têm deficiências importantes relacionadas à limpeza e a esterilização dos instrumentais.
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