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This article demonstrates the use of the Analysis and Problem Solving Methodology (MASP), in identifying the causes of delays in the delivery of the consumer units (UC) projects, which are part of the Federal Government's Programa luz para todos (PLPT). The application of MASP was justified on the basis of the delay data of the company ETE, which operates in the construction of rural electrification distribution networks. With the application of MASP and quality tools the causes of the studied problem were discovered and from these it was possible to propose solutions for the reduction and elimination of the causes of delays of the UC projects.

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