Background: the incidence of nursing staff turnover during the Covid 19 pandemic was the highest among all staff with work agreements at the Dumai City Hospital. With the reduced number of nursing staff, the hospital is at risk of experiencing disruptions in the availability of human resources. Purpose: To eksplore the nursing staff retention program at the Dumai City Hospital. Method: This research was a phenomenological qualitative research, with a sample of 13 people. They were recruited using purposive sampling technique, and data were collected through  in-depth interviews, observations, FGD and document searches. Data were analyzed using the colaizzi methode which consist of nine stages.  Results: It was found that staffing by the head of the room for nursing staff during the afternoon shift and night shift still needs to be improved, the orientation of new nursing staff  is experiencing rapid progress with the publication of orientation guidebooks and orientation report cards, preceptorship and mentoring have taken place naturally and needs to be improved by making guidelines and SOP, nurse career paths are still focused on PK 1 nurse assessment, nursing staff rotation is carried out based on urgent needs and conditions. Conclusion: The nursing staff retention program at the Dumai City Hospital, namely staffing, orientation of nursing staff, preceptorship and mentoring, career development of nursing staff still needs to be improved and developed from aspects of planning, organizing, implementing, monitoring and evaluating. So that the activities that have been taking place can be even better useful in preventing the turn over of nursing staff at the Dumai City Hospital.   Key words : Retention program, nursing staff, turnover

Hospital management needs to solve the problems that exist in the hospital by using the scientific method. The purpose of this study is to perform problem identification process, process of selecting problem priorities and problem solving recommendations, namely the problem of documenting patient education by nursing staff at Instalasi Rawat Jalan of RSUD Kota Dumai. The research method used is a qualitative research method. The sampling method is purposive sampling. The number of informants is 10 people. The results of the study were from the man factor, lack of motivation, lack of compliance, lack of capacity of nursing staff as educators and mental models. From the method factors, lack of time from the nursing staff, lack of staffing functions from the Head Room of Instalasi Rawat Jalan, there is no routine supervision schedule from the Head Room of Instalasi Rawat Jalan and manual recording system for BPJS claims. From material factors, leaflets were underutilized and there was no educational format for re-control patients. The conclusions there is a need to improve the management function of the Head Room of Instalasi Rawat Jalan, training to increase the capacity of nursing staff as educators at Instalasi Rawat Jalan, optimizing the role of administrative staff to fill out BPJS claim files, increase SIMRS and evaluate the use of leaflets by the PKRS Installation at RSUD Kota Dumai.