Portals are gateways that provide users with the information they need from different sources and display it on a single page. It is important to see that universities utilize the resources and services provided by their student portals. With the rapid development of Information and Communication Technology (ICT), the Ministry of Education in Saudi Arabia aims to develop and improve student portals by providing high-quality teaching services through the university portal systems. This paper discusses the importance of student portal usage in Saudi Arabian universities and investigates the factors that influence the utilization of student portals as perceived by the students of the Saudi universities. Based on these factors, a model is proposed which identifies students’ expectations about the Saudi university portals. A quantitative methodology was employed to develop the model. The results revealed that 8 out of 10 factors of the model are significant and positively affect student portal usage. The enhancement of student portals based on the identified significant factors will assist the universities to increase their utilization and their provided services.

With the rapid development of information and communication technologies (ICTs), having a website is inevitable for the organizations. Ministry of Saudi Arabia has adopted a policy to use ICT to universities to improve their university portals and services that they offer. Although having good ICT infrastructure in the Saudi Arabian universities, the usage of university portal still low. This paper aims to identify the current situation of student’s portal usage and its content issues that face student in Saudi Arabia universities, and how to solve these issues to produce good quality of portal content that can encourage the students to use the student portal. An online survey questionnaire was collected from 40 academic staff from various universities in Saudi Arabia, and reviewed a numbers of papers. The findings reveal that there is a lack of student’s portals contents, awareness of using ICT, and training and guidance. By enhancing quality of content that will increase the student satisfaction to use the portal, and that will help the university to produce good portal to their students.