The impact of employees' collective perceptions of being trusted by management was examined with a longitudinal study involving 88 retail stores. Drawing on the appropriateness framework (March, 1994; Weber, Kopelman, & Messick, 2004), the authors develop and test a model showing that when employees in an organization perceive they are trusted by management, increases in the presence of responsibility norms, as well as in the sales performance and customer service performance of the organization, are observed. Moreover, the relationship between perceptions of being trusted and sales performance is fully mediated by responsibility norms.

No abstract

SummaryIn this article, we seek to contribute to research on organizational citizenship behavior (OCB) by adopting a psychological evolutionary perspective that offers a novel way of interpreting such behaviors. Specifically, drawing on the handicap principle in evolutionary biology, we propose that by demonstrating the ability to bear the burden associated with costly OCBs, organizational members can credibly signal their otherwise unobservable capabilities to others. We develop a model that explores antecedents and outcomes of engaging in costly OCBs and offer avenues for future research within this framework.

Perceived trustworthiness is a critical antecedent of interpersonal trust, yet researchers have a limited understanding of how such perceptions are generated. The authors used 2 competing perspectives within the relational demography literature--similarity-attraction and relational norms--to empirically examine the effect of demographic differences. Whereas the similarity-attraction account suggests that subordinates will perceive their managers as more trustworthy when managers and staff are similar in demographic attributes, the relational norms account proposes that subordinates will perceive their managers as more trustworthy when their demographic differences follow normative expectations. Data collected from a field study of 178 manager-subordinate dyads in Hong Kong and Macau support the relational norms account in terms of education and organizational rank. The authors discuss the theoretical and practical implications of the study.

No abstract