The purpose of qualitative in this study is determining the critical risk factors in the Information Technology (IT) projects outsourcing as well as determine which element of risk factors has more strength and direction with the information technology outsourcing. This study is operating within the constructivism philosophical posture, utilizing interpretive epistemology and induction theory as the approach of research, applying qualitative research methods as well the case study is the relevant research strategy. This study focuses on semi structured interview for suitable data collection to finding financial risks, technical risks, managerial risks, behavioural risks, and Legal and political risks are five categories of critical risk factors in ITO. The research has addressed low awareness of Risk Management activities within public and private sector organizations, and using from the simple method for risk assessment in outsourced of IT. Hence, this study pointed up common language in the area of Risk Management to facilitate communication among vendors and client as two main sources of ITO agreement.

Transfer of technology as an inevitable necessity has been interested by scientific directors and executive directors in the past two decades. Obstacles facing this transition in modern countries (developed) in the countries such as Iran is considered significantly. This study is a descriptive survey, and applied in term of purpose. The purpose of this study is to identify and rank the barriers to transfer technology in Iran.Mentioned study uses literature research and expert opinions gathered through interviews and questionnaires, to identify high-impact barriers and has prioritized the major obstacles to transfer technology through the use of hierarchical analysis. The results show that technical, human, organizational information barriers were the most important barriers to transfer technology in Iran and technical barriers, in the infrastructure; in human barrier, managerial skills, the obstacle information, cost information and ultimately organizational barriers, have created the challenges.

The paper aims to consider the neglected perspective of customer relationship management (CRM) under the perspective of business performance. This research also identifies the key types of enablers in the relationship between CRM and business performance. Base on a broad literature review and utilizing from the Meta analysis, the paper identifies micro and macro analysis as two main forms of CRM perspectives as well as four main elements of enablers in the CRM area. The research has addressed new venue for scholars to test and examine the role of enablers in the CRM implementation as well as business performance. This study emphasized on dual value creation in the cycle of CRM perspectives, enablers and business performance. In addition, the manuscript demonstrates the possible conduct of CRM analysis and enablers on practical sample for companies.