Are public health measures and individualised care compatible in the face of a pandemic? A national observational study of bereaved relatives' experiences during the COVID-19 pandemic. Palliat Med 2021:2692163211019885 Implications for practice and research► The psychological burden of COVID-19 not only threatens healthy people at risk or those with the disease, but also affects the first-degree relatives of the deceased. ► The role of the healthcare system in reducing the psychological and emotional burden among the first-degree relatives of the deceased is an issue that needs further research. ContextNearly 18 months after the onset of the horrific COVID-19 pandemic, the disease kills thousands of people daily around the world. The deceased from COVID-19 are distributed in different age groups, so they have different roles in family relationships such as partner, child and parent. Undoubtedly, sudden and unexpected death imposes a heavy psychological and emotional burden on the first-degree relatives of the deceased. 1 According to some, providing the opportunity to establish the latest communication between patients and their families can reduce this psychological burden to some extent. 2

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