The study aims to form and test a knowledge management model for universities, which made it possible to identify the most influential factors and their relationship with knowledge management processes. The sample of the study (N = 100) included members of the administrations of the United Arab Emirates universities, senior students (graduate students) and teachers. The data were collected based on a Google Forms questionnaire (65 questions). The model includes 6 main factors: leadership, organizational culture, organizational structure, human resources, information technology, measurement and control. It is assumed that the favourable influence of these factors will contribute to the effective implementation of the knowledge management process. Statistical analysis of the collected data was performed in SPSS and EViews. The model was verified with the help of the root-mean-square error of approximation. The factors "organizational culture", "human resources", "organizational structure", as the processes of creation, storage and use of information demonstrate the highest degree of compliance (value is 0.5 and below). Internal consistency was checked by calculating Cronbach's alpha (total Cronbach alpha is 0.97). To assess the existing relationships between the processes and factors of knowledge management, an analysis of Spearman's ρ correlation was performed (confidence level is 99%). The findings of the study show that the factor "organizational culture" has the greatest impact on the process of creating knowledge, and the factor of the organizational structure considerably affects knowledge management. It has been concluded that information technology is the least influential factor in the knowledge management process. The model demonstrates that the greatest influence of the “leadership” factor can be observed in the context of the process of applying knowledge. The validity of the model makes it possible to argue that it can be used as a public policy tool for the implementation of knowledge management initiatives in universities. The practical significance of the research lies in the fact that on the basis of the model described in the study, it is possible to perform a preliminary assessment of the knowledge assets of universities in order to improve the process of knowledge transfer in education and research. The model will provide university administrations with an opportunity to identify areas for improvement in order for the knowledge management process to be more effective, which ultimately should result in the creation of human capital that meets modern needs.

The purpose of this study is to identify factors that influence knowledge management and evaluate its effectiveness in non-governmental organizations in the context of an integrative-oriented approach. The assessment framework for knowledge management effectiveness offered in this study permits the evaluation of decision-making alternatives and their impact on the effectiveness of knowledge management. The analysis of knowledge management effectiveness was performed using a coefficient-based assessment method on practices such as knowledge creation, knowledge acquisition, and knowledge attraction. The assessment framework incorporates both rational and asymmetry-driven styles in the decision-making practice. The study involved six nongovernmental organizations of various specializations from across the globe. The majority of non-governmental organizations showed an upward trend in the knowledge management effectiveness over the past five years. The knowledge creation asymmetry was established. The analysis of knowledge management alternative revealed that five out of six non-governmental organizations should continue those process that were effective at the time of the study and only one organization needs to move to a practice that was less effective during the research period. The major finding is that actions aimed at enhancing the least effective practice will fail to be as effective as the asymmetry-driven decision, even if they ensure a double increment

Orientation: The effectiveness of social service delivery depends on the motivation of social workers to perform their work well. Motivation is directly related to social workers’ job satisfaction.Research purpose: The study aimed to determine the factors of job dissatisfaction among social workers and identify ways to address them.Motivation for the study: The research tries to solve the existing problem of low job satisfaction among social workers, given the low wages in this area, the great complexity of the work (associated with emotional tension) and difficult working conditions.Research approach/design and method: The study relies on a qualitative approach – a subjective approach to the research from the social worker’s point of view.Main findings: The research found that social workers, being a rather specific category of employees, consider the issue of job satisfaction in a rather complex symbiosis. Factors such as relatively low pay or paper records and documentation keeping are of little importance. Instead, the irrational fear of losing a job influences social workers’ perceptions of work and their job satisfaction the most.Practical/managerial implications: Social workers value and are satisfied not with the job in the sense of their performance or the result obtained but with the actual availability of the job (the workplace).Contribution/value-add: Compared with other international studies, the study opens a new vector of scientific inquiry – the elimination of the fear factor from the model of job satisfaction assessment for social workers.

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