The influence of service quality on organizational performance has captured a greater attention in corporate and academic world. The public universities in Malaysia are no different than such corporate world in terms of quality, services, and outcome. Hence, investigation of the influence of academic service quality on the organizational performance in public universities in Malaysia is the key attention of this study. A survey was conducted by drawing a sample of 435 international students from three public universities in Malaysia, by using a questionnaire developed by modification of SERVQUAL. The modified questionnaire assessing academic service quality comprises of five dimensions such as academic resources, academic competence, skills development, attitude, and responsiveness. Data obtained were analyzed by using techniques such as principal component analysis, one-way ANOVA, correlation, and multiple regression. Results indicated that the three universities provided the same level of academic service quality. It was also found that all the five dimensions of academic service quality significantly influenced the organizational performance. This study concludes by advocating the need of comparative studies between public and private universities in Malaysia and across countries.

This study investigates the relationship between work performance system, which includes staffing, training, involvement, compensation, performance appraisal, caring, and institutional performance among institutions of higher learning in the Sultanate of Oman. The research is explanatory in nature in which the sample consists of 531 general managers, assistant general managers and other high ranking administrators from the Ministry of Education of Oman. An adapted questionnaire was used for data collection and it contained 88 items purposely constructed to assess work performance system, mediator variables and institutional performance. Hypothesized relationships between work performance system, institutional performance and the mediators were then tested by using Structural Equation Modeling with AMOS. Results of the analysis revealed that work performance system is significantly and positively related to institutional performance. Moreover, the results also showed that out of five variables, four played a significant role in mediating between work performance systems (WPS) and institutional performance (IP). This study found that work performance system affects institutional performance in two different ways, one through concern for customers (CC) and service performance (SP), and the other through concern for employees (CE) and helping behavior of employees (HP). Customers' knowledge (CK) was also found to indirectly affect institutional performance through its impact on service performance. Therefore, the mediation model of the present study can be used to holistically comprehend how strategic human resource management could be implemented in enhancing human resource management in Oman. The model derived from this study can be used for enhancing institutional performance in the context of strategic human resource management.

The main purpose of this study was to examine the effects of high performance work systems (HPWS) on higher education institutions performance in Sultanate of Oman. An attempt was made to study whether performance work systems are not limited to staffing, training, involvement, performance, communication and caring practices influence employee's performance. The study also examined the effects of mediator variables namely, concern for customers and service performance on institutional performance. 530 participants were selected using a stratified sampling technique. The sample was selected from among general managers, assistant general managers or those in authority from the selected institution. Confirmatory Factor Analysis (CFA) was used to test and confirm whether the extracted factors fulfilled the psychometric properties and empirically could be considered as meaningful factors. Structural Equation Modelling (SEM) was used to test the complex relationship between HPWS and institutional performance. The results showed a direct relationship between HPWS and institutional performance and indirect relationship via concerns for employees and service performance.

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This empirical study attempts to investigate the causal relationships between the predictors of online learning readiness and its effects on learning engagement and perceived teaching quality. In other words, the study aims to explore the direct relationship between goal orientation and perceived teaching quality, on the one hand, and the students’ learning engagement and perceived teaching quality and their indirect relationships via online learning readiness. A total of 703 students from Malaysian and Omani higher institutions voluntarily participated in this study following the quota sampling technique. Structural Equation Modeling (SEM) was used to analyze the data gathered. The results of the analysis suggested that the goal orientation and perceived self-efficacy were statistically and directly related to learning engagement and perceived teaching quality and indirectly via online learning readiness.Furthermore, the analysis showed that goal orientation has a direct positive and significant relationship with learning engagement and perceived teaching quality and positive indirect relationships with them via online learning readiness. However, while perceived self-efficacy had a direct positive correlation with learning engagement, it had a negative and direct relation with perceived teaching quality but a positive indirect relationship via online learning readiness. Hence, due to the ongoing covid19 global pandemic, this study implicates that highlighting the roles of goal and efficacy in an online context is essential because they would affect students’ learning engagement and their evaluation of teaching quality.