Abstract-Emotional management is the ability to maintain control when situation, people and events make excessive demands. This ability is an important mechanism for the civil servants to acknowledge emotions and recognizing coping strategies. The purpose of this study is to identify how the civil servant dealing in the emotional management at work place. This includes developing an effective model to manage emotional level at work place. The participants were 120 civil servants randomly selected from the eleven government's departments in Seberang Perai Tengah. The study adopts a quantitative method. The result indicated that the "Doa" (invocation-is an act of supplication) is the prime method in managing emotions. Another way to manage emotions is to be patient and willing to endure towards any problems encounter. These two positive actions enable to buffer the negative effects of emotional level on civil servants.

The widespread acceptance of Web Technology in our tertiary institutions has brought about changes in the style, quantity and variety ofresources that are made available to students. Fundamentally new learning environment is provided f or students. On the other hand, there is still question about student readiness in using the abundant resources made available to them on the Web. This study examines students' readiness in using web-based resources. Variables that were look ed into are demographic background, level of technology usage, level of computer resour ces usage and their perspective on technology. 294 qu estionnaires were distribut ed randomly to degr ee engineering students (electrical, mechanical and civil). Based on students' ability on using web-based resources, result obtainedfrom quantitative data showe d there was a significant difference between student from different semesters (F = 4.032, P = 0.000) and their accommodation (t =7.255 and p = 0.007). Results ofthe Pearson correlation analysis revealed that there was a fair degree ofrelationship between students' ability and students' attitude on web-based resources (r = 0.310, P = 0.000)