The purpose of this paper is studying the effectiveness of using smart phones Apps on raising hotels" occupancy and operations" efficiency at five-star hotels at the Red Sea, Egypt. Data were collected via a semi-structured questionnaire addressed to hotels" general managers, director of sales and marketing and E-marketing managers, The research focused on a sample of hotels" local chains in Red Sea, Egypt.

No abstract

Purpose-In today's highly competitive hospitality environment, an inviting spa can create a truly memorable guest experience.-Spa‖ is an acronym for salus per aqua, or health through water. More than any other hotel service or amenities, Spas provide the personal, intimate and comforting experience sought by today's consumers and helping resorts and hotels need to stay competitive. Spas that deliver on the guest experience and exceed clients' expectations take into account not only what their clients are looking for, but what they may not have considered, as well. Design/methodology/approach-Using a deductive approach, case study data was collected from five hotels, located at the Red Sea, via semi structured questionnaire to top line management and SPA managers. Research Results and Recommendations-The research focused on a sample of the Five Star chain hotel's in Red Sea in Egypt that running SPA club.

Special issue on papers of the 10 th ICTH (2017) organized by Faculty of Tourism and Hotels, Fayoum University

Purpose-Operators are now asking designers to respond to the growing interest from customers in a sustainable environment by using and providing designing elements that are in line with green practices reduce energy. The study aims to study how to employ interior design elements that helps in saving the environment and reduce using of energy. The study focused on using of the new lighting technology and applications as an effective element of hotels interior design in saving energy and increasing customers' satisfaction. Results of the research showed that there is a growing importance in depending on the natural lighting especially on the hotels' lobby where customers' first impression is shaped. The new lighting technology giving the designer the possibility to adopt the greening concept in addition to stimulate the emotional side of customers and their purchasing attitudes and raise their feeling of satisfaction.Design/methodology/approach-the data was collected through a questionnaire addressed to hotels' customers and a semi-structured interview addressed to experts and designer in hospitality field.Research limitations/implications-A sample of five and four stars resorts in Marsa Allam, Red Sea, Egypt.