No abstract

Emergency services are essential and any person may require these services at some point in their lives. Emergency services are run by complex management and consist of many different parts. It is essential to establish effective procedures to ensure that patients are treated in a timely fashion. By obtaining real-time information, it is expected that intelligent decisions would be made. Hence, thorough analytics of problems concerning appropriate operational effective management, would help prevent patient dissatisfaction in the future. Mapping studies are utilized to configure and explore a research theme, whereas systematic reviews are utilized to combine proofs. The use of improvement strategies and quality measurements of the health care industry, specifically in emergency departments, are essential to value patients’ level of satisfaction and the quality of the service provided based on patients’ experience. This paper explores and creates momentum with all the methodologies utilized by researchers from 2010 and beyond with the stress on patient fulfillment in the emergency services segment.

The original version of the chapter “Emergency Departments: A Systematic Mapping Review” has been revised. It has now been made available open access under a CC BY 4.0 license and the copyright holder has been updated to “The Author(s)”. The book has also been updated with this change.