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A case study methodology was applied as a major component of a mixedmethods approach to the evaluation of a mobile dementia education and support service in the Bega Valley Shire, New South Wales, Australia. In-depth interviews with people with dementia (PWD), their carers, programme staff, family members and service providers and document analysis including analysis of client case notes and client database were used. The strengths of the case study approach included: (i) simultaneous evaluation of programme process and worth, (ii) eliciting the theory of change and addressing the problem of attribution, (iii) demonstrating the impact of the programme on earlier steps identified along the causal pathway (iv) understanding the complexity of confounding factors,

The provision of professional interpreting services in the hospital setting decreases communication errors of clinical significance and improves clinical outcomes. A retrospective audit was conducted at a tertiary referral adult hospital in Brisbane, Australia. Of 20 563 admissions of patients presenting to the hospital emergency department (ED) and admitted to a ward during 2013-2014, 582 (2.8%) were identified as requiring interpreting services. In all, 19.8% of admissions were provided professional interpreting services in the ED, and 26.1% were provided on the ward. Patients were more likely to receive interpreting services in the ED if they were younger, spoke an Asian language, or used sign language. On the wards, using sign language was associated with 3 times odds of being provided an interpreter compared with other languages spoken. Characteristics of patients including their age and type of language spoken influence the clinician’s decision to engage a professional interpreter in both the ED and inpatient ward.

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The merit of narrative film methods to support participatory approaches and professional development has been increasingly demonstrated by research in several fields and education. However, the use of digital storytelling and other film methods in evaluation remains largely unchartered territory. This article provides a case study of a digital storytelling evaluation initiative in monitoring and evaluation (M&E) in an Australian community not-for-profit. The aim is to offer practical insights for evaluators and organizations considering digital storytelling and other film narrative methods for participant-centered evaluation. Embedding digital evaluation stories into M&E evolved through collaboration between the external evaluation team and organizational leadership, requiring capacity building in evaluation, digital and qualitative methods, and new systems and processes. Benefits include transformation into a participant-centered evaluation and learning culture. Several challenges are discussed, including the extent of organizational change required, the associated time, energy, and cost, and the positive bias of visual narratives.