The increase in internet use in Sweden provides the country's banking industry with an important commercial opportunity. High websites service quality (website SQ) and electronic satisfaction (e-satisfaction) are vital if the banks are to keep and guarantee their customers' electronic loyalty (e-loyalty). The purpose of this study is to provide empirical evidence of the association between website SQ and e-satisfaction, and the impact of both on e-loyalty in Swedish banks. The author used the E-S-QUAL model to measure the four dimensions of website SQ: fulfilment, availability, efficiency and privacy. Questionnaires were sent to 450 customers, of which 213 were returned, either in-person or online. The results showed that website SQ and e-satisfaction have a strong positive correlation with e-loyalty. The relationship between website SQ and e-satisfaction should be continuously measured, and website processes reviewed in line with advances in ICT and changes in levels of e-loyalty. This study gives feedback to these banks on their website SQ, helping them avoid shortcomings and keep their customers satisfied and loyal. Customers with high levels of e-satisfaction have significantly higher levels of e-loyalty compared to those with low levels.

The rapid advances of ICTs (Information and Communication Technologies) have enabled ease in accessible language acquisition through the use of a wide range of mobile devices. These devices can be used for language learning anywhere and at any time. Mobile-Assisted Language Learning (MALL) is one such approach to language acquisition. MALL is enhanced and managed through the support of modern mobile technological devices. The study objective is to investigate the newcomers’ perspective in Sweden with regard to the usability of mobile devices in Swedish language learning. Additionally, this study will explore the newcomer’s attitude towards language learning through mobile devices. An International Organisation for Standardisation (ISO 9241) approach was used in this study to investigate attributes associated with usability; efficacy, effectiveness and satisfaction. 11 newcomers to Sweden who learning Swedish at SFI (Swedish For Immigrants) were interviewed to comprehend their perspective concerning the usability of mobile devices in Swedish language learning. The discovered findings confirm that efficiency, effectiveness and satisfaction have significant positive rates among newcomers, toward mobile devices usability. Additionally, the newcomers use the mobile devices in daily activities more than they do for Swedish language learning.