Introduction. Older adults are concerned about the quality of care as many of them are vulnerable to the co-occurrence of geriatric syndromes and age-related diseases due to accumulated impairments in multiple systems. Literature indicates that though people are living longer, they are not necessarily living healthier, which creates the need for providing quality healthcare services specifically for addressing the needs of this population. Aim. This rapid review investigates the impact of healthcare service quality on older people’s satisfaction at geriatric medical centers. Methods. The rapid review includes 11 articles from searches on PubMed, PsycINFO and Google Scholar. Results. The reviewed studies indicate that the quality of healthcare services to older adults enhances their satisfaction at senior facilities and produces positive patient outcomes. A thematic analysis of these studies revealed four major themes related to the review topic: perceived quality of healthcare services, patients’ quality of life, patient satisfaction, and provider-patient communication. Implications for practice. Nurses should provide high-quality care to older adults in geriatric settings to improve patients’ and their families’ satisfaction. Nurses should target quality leadership, implement quality improvement, and communicate effectively. Nurses should also offer patient-centered care by involving family members in care planning.

Background: Effective communication is a cornerstone of quality healthcare. Communication helps providers bond with patients, forming therapeutic relationships that benefit patient-centred outcomes. The information exchanged between the provider and patient can help in medical decision-making, such as better self-management. This systematic review investigated the effects of quality and effective communication on patient-centred outcomes among older patients. Methods: Google Scholar, PubMed, Scopus, CINAHL, and PsycINFO were searched using keywords like "effective communication," "elderly," and "well-being." Studies published between 2000 and 2023 describing or investigating communication strategies between older patients (65 years and above) and providers in various healthcare settings were considered for selection. The quality of selected studies was assessed using the GRADE Tool. Results: The search strategy yielded seven studies. Four studies were qualitative (one phenomenological study, one ethnography, and two grounded theory studies), one was a cross-sectional observational study, one was an experimental study, and the final was a quantitative study (unclear design). The studies investigated the effects of verbal and nonverbal communication strategies between patients and providers on various patient-centred outcomes, such as patient satisfaction, quality of care, quality of life, and physical and mental health. All the studies reported that various verbal and non-verbal communication strategies positively impacted all patient-centred outcomes. Conclusion: Although the selected studies supported the positive impact of effective communication with older adults on patient-centred outcomes, they had various methodological setbacks that need to be bridged in the future. Future studies should utilize experimental approaches, generalizable samples, and specific effect size estimates.