The purpose of this study was to measure customers perception towards the quality of services in community pharmacies in Amman-Jordan , through 30 community pharmacies were selected conveniently in Amman and were treated confidentially the quality of the services provided in these pharmacies was measured using the International Pharmaceutical Federation (FIP) working group standards by using face to face cross-sectional a questionnaire .the Results revealed good perception toward these services, high compliance with stage 1 FIP standards. Females perception was higher than males. More work is needed by our community pharmacies on stages 2 and 3 standards in order to increase customer perception. Also the study show. In stage 1, the researcher's measurement was 79% lower than the pharmacist (91%) with a difference of (12%). In stage 2 the results were 66% and 76% respectively with a difference of 11% in measurement. In stage 3 the results were 62% and 70% respectively with a difference of 8%. On other hand we measure the customers perception of quality of services in these pharmacies by using adapted servqual scale, in convenient sample of 100 customers (52 female, 48 male) the results show a good perception by average of 76%.(78% female and 73% male), respectively. Implementation of online services and domiciliary services as well as participating in research projects and increasing the attention on behalf of Para pharmaceutical sections appeared to be useful.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.