The organizational flexibility finds a substantial place in the literature; however, limited evidence of its institutionalization by managers is noticed. This paper analyzes the managerial paradox toward flexibility in managing business complexity, uncertainty handling, organizational reorientation, and structuring decisions across organizational functions. Thematic analysis is used to investigate the managerial flexibility paradox. The literature is identified in three categories related to workplace, frameworks or concepts, and business environment. It further shows two kinds of orientations: the first one deals with concerns in the implementation of flexibility, and the second showcases the concomitant benefits or performance. The literature related to concerns deals with uncertainty and risk management, while the performancerelated literature deals with the augmentation of flexibility theories. The practicing manager seeks advice in the literature to implement the concepts of flexibility and finds its limited availability. This is the prime reason for the emergence of managerial paradox. This paper recommends that future contributions should emphasize the guidelines for flexibility adoption while expounding the flexibility theories. The findings presented in this paper can potentially draw the attention of academicians and practitioners to devise the ways to implement and enhance organizational flexibility.

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PurposeOrganizational capabilities are crucial to achieve the objectives. A plethora of maturity models is available to guide organizational capabilities that create a perplexing situation about what stuff to improve and what to leave. Therefore, a unified maturity model addressing a wide range of capabilities is a necessity. This paper establishes that a flexibility maturity model is an unified model containing the operational, strategic and human capabilities.Design/methodology/approachThis paper does a comparative analysis/benchmarking studies of different maturity models/frameworks widely used in the information technology (IT) sector with respect to the flexibility maturity model to establish its comprehensiveness and application in the organization to handle multiple goals.FindingsThis study confirms that the flexibility maturity model has the crucial elements of all the maturity models. If the organizations use the flexibility maturity model, they can avoid the burden of complying with multiple ones and become objective-driven rather than compliance-driven.Research limitations/implicationsThe maturity models used in information technology sectors are used. This work will inspire other maturity models to adopt flexibility phenomena.Practical implicationsThe comparative analysis will give confidence in application of flexibility framework. The business environment and strategic options across organizations are inherently different that the flexibility maturity model well handles.Social implicationsA choice is put to an organization to see the comparison tables produced in this paper and choose the right framework according to the prevailing business situation.Originality/valueThis is the first study that makes a conclusion based on comparative benchmarking of existing maturity models.

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