Abstract: Knowledge management is now becoming the driving force for the success of any business. This paper presents the framework for understanding the critical success factor that impact the execution of knowledge management in a bank. We had entered the era where future will depend on the creation, acquisition, integration and application of knowledge at right time to innovate and take competitive edge. Knowledge can be used as asset, resource or strategy. The motivation of this study is to identify the impact of critical success factors on knowledge management process in Indian nationalised banks. The construct identified as critical success factors such as information technologies, leadership in knowledge management, knowledge management culture, and measurement of knowledge management were tested using structural equation model. 236 response were collected from the respondent employed in Indian nationalised bank in Gorakhpur with the help of questionnaire as a data gathering instrument. The finding of the study reveals that all the critical success factors used in the proposed model significantly influence the knowledge management process. Leadership in knowledge management is identified as most important predictor among the critical success factor.

In present days, knowledge management has become the important concept and necessary to employ for the success of firm. This research paper depicts the framework to understand the knowledge management process that impact the innovation in a bank. In current scenario, future of any firm will be based on employment of knowledge management at right time leading to innovation. The impetus of the study is to recognize the influence of knowledge management process on innovation in Indian nationalised banks. The component of knowledge management process acknowledged as knowledge acquisition, knowledge transfer, knowledge integration and knowledge application were tested using structural equation model. 209 response were gathered from the respondent working in Indian nationalised bank in Lucknow through data gathering instrument. The finding reveals that all component of knowledge management process significantly impacts the innovation except knowledge acquisition. Knowledge transfer is significant predictor among the component of knowledge management process.