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During the development of a Digital Transformation (DT) Strategic Plan, it should be considered Business drivers, management models, recognized IT methodologies, IT processes and technical/business dimensions. However, human value is so important as the plan because behavioral issues and conflicts of interest could limit or destroy the plan. This paper also discusses project phases and what were the main points emerged. The project enabled discussions and the engagement of IT leaders, respecting points of view and defining priority actions that were materialized in initiatives in DT Strategic Plan. In addition, it was necessary to re-design IT organizational structure with roles and responsibilities to support DT Strategic Plan.

Considering the unrestrained consumption of personal data, the LGPD came to protect and regulate the treatment of data, whether digital or physical. Due to the lack of technical guides to interpret the LGPD and apply it in the technology area, a gap arises that impacts IT management. This paper proposes a conceptual framework composed of domains and components to facilitate the LGPD interpretation and implementation by technology areas. The framework was mainly inspired by the essential principles of COBIT 2019 and DevOps, which transform a concept into a practical method of understanding and implementation. The LGPD framework will guide organizations to be compliant in a shorter time and to provide cultural and behavioral changes.