Dealing with a novel viral epidemic creates spiritual and psychosocial issues similar to those encountered in a palliative care practice. Palliative care workers would do well to be aware of such issues and act proactively when such epidemics arise.

Purpose With the rise of virtual library users and a steady increase in digital content, it is imperative that libraries build websites that provide seamless access to key resources and services. The paper aims to discuss these issues. Design/methodology/approach Usability testing is a valuable method for measuring user habits and expectations, as well as identifying problematic areas for improvement within a website. Findings In this paper, the authors provide an overview of user experience research carried out on the University of Toronto Scarborough Library website using a mixture of qualitative and quantitative research methods and detail insights gained from subsequent data analysis. Originality/value In particular, the authors discuss methods used for task-oriented usability testing and card sorting procedures using pages from the library website. Widely applicable results from this study include key findings and lessons learned from conducting usability testing in order to improve library websites.

The move from in-person to online scientific conferences due to the global health crisis has been hailed as a positive step towards inclusivity in its attenuation of economic, physical and legal barriers. Yet pre-existing and new challenges to truly inclusive conference experiences remain unaddressed. While acknowledging the benefits of an online setting, especially for individuals who have traditionally been underrepresented or excluded, fostering social justice requires active care to be taken to center inclusivity in every aspect of online conference design.In this work, we draw from literature on recent online events and from our own experiences as researchers during the past year to identify practices that purposefully encourage a diverse community to attend, participate in, and lead online conferences.

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