The purpose of this study was to determine the effect of service quality on the determinants of attitudes and actual user on user behavior online store. The research data was obtained from 206 questionnaires distributed by students and the general public in the city of Surabaya, East Java in Indonesia country who had used the services of online stores. The results showed that E-service quality not exhibited significantly influential to actual use. But it is different from the E-service quality significantly influence the attitude which indicates that the service is an important factor for web users online shop. As for Reliability, Responsiveness, Availability, and Privacy show results significant positive effect on E-service quality, it is similar to the attitude that the positive effect on actual use.

An Election is one of the implementations of democracy in Indonesia. However, the implementation of the election is coloured by fraud, which results in the election of less qualified parties. The purpose of this article is to determine the determinants of citizen use in the context of applying electronic electoral systems in Indonesia. This analysis aims to test the validity and linear regression with the test using SPSS using 205 respondents. This method is used due to its lack of complexity. The results of the study indicate that the influence of citizens' intention to use an electoral system is relative advantage, compatibility and trust in the internet. The findings of the study provide further insights to researchers, citizen and governments involved. The study contributes to the growing literature on an electronic election system from Indonesia's perspective (a developing country's perspective).

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