Social infrastructure can influence the creation of comfortable conditions for society and a sustainable living environment in the planning of an urban area. This article examines the current state of the social infrastructure of the city of Astana using extensive research and the results of sociological research in administrative districts. The article touches upon the process of the formation of social infrastructure in the process of historical development. Currently, the social infrastructure has the power to develop the urban area, improving the living conditions of the population. The data from the social survey shows that the social infrastructure at the district and local levels affects the living conditions of residents. Social infrastructure planning is a process that includes consideration of the existing transport links, buildings and structures, infrastructure investments, and social problems in a complementary way. This article emphasizes the importance of regional features. Considering these features can play a big role in improving the quality of public services and maintaining the well-being and economic prosperity of the population. The development of the city, the economy, and its social infrastructure contribute to the influx of human resources, which determines a socially-oriented approach to planning. The study of the urban area allows us to see the importance of taking regional features into consideration. Based on scientific research, directions for the development of the social infrastructure of Astana are presented.