Purpose The purpose of this paper is to defend the notion of “trust in technology” against the philosophical view that this concept is misled and unsuitable for ethical evaluation. In contrast, it is shown that “trustworthy technology” addresses a critical societal need in the digital age as it is inclusive of IT-security risks not only from a technical but also from a public layperson perspective. Design/methodology/approach From an interdisciplinary perspective between philosophy andIT-security, the authors discuss a potential instantiation of a “trustworthy information and communication technology (ICT)”: a solution for privacy respecting video surveillance. Here, strong data protection measures address grave concerns such as the threat of bulk biometric tracking of citizens. In a logical argument, however, the authors show that this technical notion of “trust” needs to be complemented by interlocking trust relations to justify public trust. Findings Based on this argument, the authors demonstrate that the philosophical position considering “trust in technology” to denote either “reliability” or “interpersonal trust” is too limited as it fails to address critical aspects of IT-security. In a broader, socio-technical sense, however, it is shown that several distinct accounts of trust – technical, interpersonal and institutional – should meaningfully interlock, to address concerns with ICTs. Originality/value This conceptual study demonstrates the potential of “trust in technology” for a more comprehensive evaluation of ICTs within the context of operation. Furthermore, it adds to the discussion of trust in IT-security by highlighting the layperson’s challenge of judging a technology’s trustworthiness. Vice versa, it contributes to Ethics of Technology by highlighting crucial IT-security needs.

Der Artikel beschreibt, welches Angebot über einen moralpragmatischen Ansatz in der Technikfolgenabschätzung (TA) konkret gemacht werden kann. Ethisch argumentierende TA, so die These, lässt sich mit John Dewey als eine Kartografie situativer Wertungskonflikte begreifen. Die entstehenden „moralischen Landkarten“ zu konkreten technischen Entscheidungssituationen zielen darauf ab, den Bedarf an wissenschaftsgestützter, möglichst neutraler Beratung für den öffentlich-politischen Prozess zu ermitteln. Pragmatisch kann „Neutralität“ allerdings nicht als normative Abstinenz verstanden werden. Vielmehr soll der Ausgang von einer Rekonstruktion der normativen Konflikte genommen werden, wobei die Wertvorstellungen, die in den Entscheidungssituationen technischen Handelns jeweils relevant sind, bewusst aus unterschiedlichen Perspektiven erschlossen werden.

This article explores what John Dewey’s political philosophy can offer in regard to the current crisis in digital democracy. It focuses on two digital mechanisms, the “filter bubble” and the “echo chamber”. While there is a prominent, Dewey-inspired debate on “digital publics” in the literature, a reconstruction of the Deweyan concepts of the public and of shared experience shows that it does not adequately reflect the aspect of situated and embodied experience. Based on this, it is shown that digital media offerings must also be rooted in local contexts of experience in order to answer the challenge of those two problematic mechanisms.

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