ÖzAraştırmanın amacı, sağlık otelciliği hizmetleri ile örgütsel ustalık stratejileri arasındaki ilişkilerin belirlenmesidir. Araştırmanın veri toplama sürecinde anket tekniğinden faydalanılmıştır. Ankete, Ankara'da hizmet veren devlet hastanesi (315), üniversite hastanesi (252) ve özel hastane (105) kapsamında toplam 672 çalışan katılmıştır. Toplanan anket verileri üzerinde gerçekleştirilen betimsel analizler ve ilişki testleri sonucunda, sağlık otelciliği hizmetlerinin devlet hastanesinde ve üniversite hastanesinde orta düzeyde, özel hastanede yeterli düzeyde olduğu ortaya çıkmıştır. Örgütsel ustalık durumunda ise özel hastanenin ( (YS.AS) = 14,17) devlet hastanesine ( (YS.AS) = 8,14) ve üniversite hastanesine ( (YS.AS) = 8,76) göre yararlanıcı ve araştırıcı stratejileri daha iyi birlikte kullanarak daha usta olduğu belirlenmiştir. Ayrıca, her üç hastanede sağlık otelciliği hizmetleri ile yararlanıcı ve araştırıcı stratejiler arasında pozitif ilişki olduğu saptanmıştır. Bu durum, hastanelerin sağlık otelciliği hizmetlerini yeterli düzeyde sunabilmesi için belli bir örgütsel ustalık düzeyinde bulunulması gerektiğini göstermektedir. Bu nedenle yöneticilerin sağlık otelciliği hizmetlerinin iyileştirilmesi için öncelikle örgütsel ustalığı besleyen yararlanıcı ve araştırıcı stratejilerin geliştirilmesine önem vermeleri gerekmektedir.Anahtar Kelimeler: Sağlık Otelciliği, Örgütsel Ustalık, Ankara. AbstractThe aim of the research is to determine the relationships between healthcare hotel services and organizational ambidexterity strategies. Data utilized in this research were collected via questionnaires. A total of 672 employees participated in the survey, from which public hospital (315), university hospital (252) and private hospital (105) all in Ankara. As a result of the descriptive analysis and correlation tests performed on the gathered information; healthcare hotel services were found to be moderate in the public and the university hospital and adequate in the private hospital. In the case of organizational ambidexterity, though, the private hospital ( (YS.AS) = 14,17) was determined to be superior to the public hospital ( (YS.AS) = 8,14) and the university hospital ( (YS.AS) = 8,76) in using exploitation and exploration strategies better. Moreover, there is a positive correlation between healthcare hotel services, and exploitation and exploration strategy in all three types of hospitals. This shows that a certain level of organizational ambidexterity is required for hospitals to provide healthcare hotel services adequately. Therefore, managers should attach importance to the development of exploitation and exploration strategies that foster organizational ambidexterity.

Today, it is well-known that all individuals may experience and related to the nature of the job; however, these may sometimes be challenges that woman face due to their biological characteristics. Mostly dominated by female employees, the tourism industry has longer and more tiresome working hours, has seasonal employment relationships, requires less educated and qualified labor compared to the other industries, and has lower unionization and labor contract rates. The jobs in the tourism industry are defined as man's and woman's jobs, and services, such as cleaning, laundry, making up bed, guest greeting, and cooking similar to domestic chores, are performed by women. These challenges have a direct impact on operational efficiency and functioning, along with the status of women in tourism employment, is important for improving female employment in tourism. A holistic analysis was made in this chapter based on national and international literature on the challenges female employees face in the tourism industry.