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Home health care services play a crucial role in reducing the hospitalization costs due to the increase of chronic diseases of elderly people. At the same time, they allow us to improve the quality of life for those patients that receive treatments at their home. Optimization tools are therefore necessary to plan service delivery at patients' homes. Recently, solution methods that jointly address the assignment of the patient to the caregiver (assignment), the definition of the days (pattern) in which caregivers visit the assigned patients (scheduling), and the sequence of visits for each caregiver (routing) have been proposed in the scientific literature. However, the joint consideration of these three levels of decisions may be not affordable for large providers, due to the required computational time. In order to combine the strength and the flexibility guaranteed by a joint assignment, scheduling and routing solution approach with the computational efficiency required for large providers, in this study we propose a new family of two-phase methods that decompose the joint approach by incrementally incorporating some decisions into the first phase. The concept of pattern is crucial to perform such a decomposition in a clever way. Several scenarios are analyzed by changing the way in which resource skills are managed and the optimization criteria adopted to guide the provider decisions. The proposed methods are tested on realistic instances. The numerical experiments help us to identify the combinations of decomposition techniques, skill management policies and optimization criteria that best fit with problem instances of different size

The mission of the Flexible Services and Manufacturing Journal, formerly known as the International Journal of Flexible Manufacturing Systems, is to publish original, high-quality research papers in the field of services and manufacturing management. All aspects in this field including the interface between engineering and management, the design and analysis of service and manufacturing systems as well as operational planning and decision support are covered. The journal seeks papers that have a clear focus on the applicability in the real business world including all kinds of services and manufacturing industries, e.g. in logistics, transportation, health care, manufacturing-based services, production planning and control, and supply chain management. Flexibility should be understood in its widest sense as a system's ability to respond to changes in the environment through improved decision making and business development procedures and enabling IT solutions.

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