Likert‐type scales are often used in survey instruments, and practitioners and researchers need to clearly understand the appropriate use of a midpoint in these scales. The authors of this article explore research studies from various disciplines to indicate that there are circumstances when a midpoint should be included and others where it should not. They provide tables, summarizing the benefits and problems in each case as well as evidence‐based strategies to employ.

Purpose-The purpose of this study was to investigate factors that influence informal learning in the workplace and the types of informal learning activities people engage in at work. More specifically, the research examined (1) the relationship between informal learning engagement and the presence of learning organization characteristics, and (2) perceived factors that affect informal learning engagement. Methodology-Workplace learning and performance improvement professionals were invited to respond to an anonymous online survey, and 125 professionals volunteered to participate in the study. Findings-This study did not find a significant correlation between informal learning engagement and the presence of learning organization characteristics. While age and education level did not impact informal learning engagement, it was found that older workers tended to engage in more informal learning. There were also certain types of informal learning activities in which they were most likely to engage. The findings also include rank-ordered lists of personal and environmental factors that workers perceived to influence their engagement in informal learning. Practical implications-The rank-ordered lists of factors that influence informal learning engagement is likely to be useful to practitioners for prioritizing informal learning interventions. The results of this study suggest that the degree of engagement in informal learning alone would not be a sufficient construct for predicting the presence of learning organization characteristics. Originality/value of paper-Very little empirical research has attempted to connect individual learning to the learning organization concept. This research addresses that gap by examining the relationship between individual informal learning engagement and the presence of learning organization characteristics.

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A close examination of the literature on including positively and negatively worded items in structured survey questionnaires revealed that contrary to the traditional wisdom, it is better not to use a mix of positively and negatively worded items because doing so can create threats to validity and reliability of the survey instrument. If mixing is done, it is recommended to use strategies derived from research to improve the quality of data and the instrument's validity and reliability.

When practitioners and researchers develop structured surveys, they may use Likert‐type discrete rating scales or continuous rating scales. When administering surveys via the web, it is important to assess the value of using continuous rating scales such as visual analog scales (VASs) or sliders. Our close examination of the literature on the effectiveness of the two types of rating scales showed both benefits and drawbacks. Many studies recommended against using sliders due to functional difficulties that cause low response rates.