Large scale Natural Language Understanding (NLU) systems are typically trained on large quantities of data, requiring a fast and scalable training strategy. A typical design for NLU systems consists of domain-level NLU modules (domain classifier, intent classifier and named entity recognizer). Hypotheses (NLU interpretations consisting of various intent+slot combinations) from these domain specific modules are typically aggregated with another downstream component. The re-ranker integrates outputs from domain-level recognizers, returning a scored list of cross domain hypotheses. An ideal reranker will exhibit the following two properties: (a) it should prefer the most relevant hypothesis for the given input as the top hypothesis and, (b) the interpretation scores corresponding to each hypothesis produced by the re-ranker should be calibrated. Calibration allows the final NLU interpretation score to be comparable across domains. We propose a novel re-ranker strategy that addresses these aspects, while also maintaining domain specific modularity. We design optimization loss functions for such a modularized re-ranker and present results on decreasing the top hypothesis error rate as well as maintaining the model calibration. We also experiment with an extension involving training the domain specific re-rankers on datasets curated independently by each domain to allow further asynchronization.

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Any given classification problem can be modeled using multiclass or One-vs-All (OVA) architecture. An OVA system consists of as many OVA models as the number of classes, providing the advantage of asynchrony, where each OVA model can be re-trained independent of other models. This is particularly advantageous in settings where scalable model training is a consideration (for instance in an industrial environment where multiple and frequent updates need to be made to the classification system). In this paper, we conduct empirical analysis on realizing independent updates to OVA models and its impact on the accuracy of the overall OVA system. Given that asynchronous updates lead to differences in training datasets for OVA models, we first define a metric to quantify the differences in datasets. Thereafter, using Natural Language Understanding as a task of interest, we estimate the impact of three factors: (i) number of classes, (ii) number of data points and, (iii) divergences in training datasets across OVA models; on the OVA system accuracy. Finally, we observe the accuracy impact of increased asynchrony in a Spoken Language Understanding system. We analyze the results and establish that the proposed metric correlates strongly with the model performances in both the experimental settings.

Multimedia streaming services over spoken dialog systems have become ubiquitous. User-entity affinity modeling is critical for the system to understand and disambiguate user intents and personalize user experiences. However, fully voice-based interaction demands quantification of novel behavioral cues to determine user affinities. In this work, we propose using play duration cues to learn a matrix factorization based collaborative filtering model. We first binarize play durations to obtain implicit positive and negative affinity labels. The Bayesian Personalized Ranking objective and learning algorithm are employed in our low-rank matrix factorization approach. To cope with uncertainties in the implicit affinity labels, we propose to apply a weighting function that emphasizes the importance of high confidence samples. Based on a large-scale database of Alexa music service records, we evaluate the affinity models by computing Spearman correlation between play durations and predicted affinities. Comparing different data utilizations and weighting functions, we find that employing both positive and negative affinity samples with a convex weighting function yields the best performance. Further analysis demonstrates the model's effectiveness on individual entity level and provides insights on the temporal dynamics of observed affinities.