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Latest studies reported that systems success measure suffers from mix of results and limited models that help in success measurement and evaluation.Because of systems models are domain specific and context related, there is a dire need for taking the measure to other perspectives like using related external factors such as management support or using software engineering theories such as ISO 25010. This study aimed to move the measure from a business perspective to other perspectives.This study investigated NIAS-Mukalla student satisfaction based on security, management support, computer anxiety and usefulness. All these independent variables found to be positively and significantly affected the satisfaction of the users. NIAS-Mukalla students were satisfied with the web-based systems.

Increasing online business on apparel product sales compelled it to provide the highest e-services quality to ensure customer satisfaction. Evaluating e-services quality and customer satisfaction was essential to increase customer interest in online purchasing. The purpose of this study was to investigate the relationship between e-service quality and customer satisfaction on e-commerce platform in Indonesia toward apparel products in Tokopedia. This research incorporated the SERVQUAL theory in modifying the variables that determine customer satisfaction. The sample comprises 353 students from University of Mataram, Indonesia. The findings of this study demonstrated a significant relationship between e-service quality and customer satisfaction. Further, it was found that ease of use had the greatest impact on customer satisfaction compared to other e-service quality. Therefore, the study assisted e-commerce in identifying aspects of e-service quality that impact customer satisfaction. It is recommended that management always conduct pre-evaluations of e-service quality to determine the optimal e-service quality for customer satisfaction.

The oil and gas companies often claim as highly complex and structured through the supply chain system that requires dynamic practices.Oil and gas companies may encounter capabilities problems related to the dynamic supply chain practices in attainment and reassessment of their associates in the supply chains. Motivated by the complication in the oil and gas companies and its typical characteristic of the supply chain, this study intends to understand the real situation problem that needs to be known about how the supply chain practices as seen by oil and gas industry players. Resource-based view and organizational learning theory are used to support for developing the framework to the study. In order to gain an in-depth understanding dynamic supply chain practices the contractors registered with PETRONAS licensing companies have been chosen. Due to the subjectivity of the study that requires understanding of dynamic supply chain practices; this study uses the interpretive paradigm where it would guide towards qualitative methodology. This study will provide deep and wide description of the dynamic of supply chain practices where the outcome will contribute to the managerial and theoretical perspective of supply chain management in oil and gas players.

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