The increased expansion of E-commerce and internet along with the development of technology has changed business operations and functioning. Internet banking is considered an opportunity for banks to have differentiated services provided for their customers. The purpose of this paper is to investigate the factors that affect customers' adoption of internet banking in Egypt in light of technology acceptance model (TAM). The study adopted a quantitative approach through distributing questionnaires in public and private banks' customers operating in Egypt. The results indicated that website characteristics, computer efficacy, and perceived risk had a direct impact on customers' adoption of internet banking. These variables were considered an extension to TAM when studying internet banking adoption. It is suggested that financial banks give continuous attention to their websites and provide their customers with easy and useful access to internet banking services. Banks should be concerned with inhibitors of internet banking such as perceived risk in order to keep existing customers and attract new ones. This paper is the first to investigate the factors that affect customers' adoption of internet banking in Egypt after banks introduced many of their services over their websites.

This study aimed to empirically test the factors that affect customers' revisit intention of hotels based on the importance of this promising sector to the Saudi economy.The study adopted the S-O-R model to investigate how consumers' emotional reactions (O) were influenced by environmental stimuli (S), and how these emotional reactions affected customers' behavioral responses (R) by investigating how atmospheric variables and perceived quality trigger hotel customer satisfaction and in return affect their revisit intention.A self-administered questionnaire was distributed on 5-star international hotels located in Riyadh in Saudi Arabia, with 134 valid responses. The structural equation model was used to empirically test the proposed hypotheses with AMOS statistical package.The research found that "assurance" as one of the service quality dimensions had a significant impact on the hotel customer satisfaction. In addition, "word-of mouth" and "customer satisfaction" had a direct and positive impact on customers' revisit intentions to the same hotels.From a practical point of view, the study recommends that hotel managers ensure continuous training to their employees, even for parttimers, to ensure that their employees are knowledgeable and can make better decisions in the future, especially to handle guests' queries or complaints.

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