Steering street-level bureaucrats is utterly complex due to their discretion and professional status which grant them relative autonomy from supervisory directives. Drawing from transformational leadership theory, this article explores the opportunities these work conditions provide for supervisory leadership at the frontlines. Looking at street-level bureaucrats’ attitude towards clients, we analyze how the frontline supervisor affects this core perception that protrudes the human judgments street-level bureaucrats are required to pass in their use of their discretion. Using a survey dataset of 971 street-level bureaucrats and their 203 frontline supervisors, this study shows that frontline supervisors function as an attitudinal role model to street-level bureaucrats. Moreover, their supportive leadership behaviors are crucial to them upholding a positive attitude towards clients. Supportive leadership does not unequivocally strengthen the supervisor’s position as an attitudinal referent, though. These findings challenge pessimistic assessments of the potential for supervisory leadership at the frontlines. Theoretical and practical implications are discussed.

Purpose-The purpose of this paper is to explore and explain public preferences for different public procurement practices. The paper looks into public support for cost-effectiveness, discriminatory procurement in favour of domestic suppliers, and sustainable procurement. Design/methodology/approach-This study uses Eurobarometer public opinion data on 26.836 EU citizens from 27 EU countries. Findings-This paper shows that EU citizens want public authorities to evaluate multiple aspects of any procurement offer in their public procurement decisions. It also found that, although costeffectiveness and domestic favouritism are still important to EU citizens, citizens are most supportive of the objectives of sustainable procurement. Some associations between citizens' procurement preferences and their social characteristics and political attitudes were found. Country of residence has the strongest association with citizens' acceptance of the objectives of sustainable procurement. Research limitations/implications-The explanatory power of the models tested in this study is rather low, meaning that the predictors explain citizen procurement preferences only to a limited extent. Also, even though the data contain information on the procurement preferences of a large number of EU citizens, it is a topic of inquiry that is sensitive to social desirability bias. Originality/value-This paper contributes to the empirical understanding of public attitudes toward public procurement. It is one of few studies on citizen attitudes toward different public procurement practices.

The attitude of street-level bureaucrats towards their clients has an impact on the decisions they take. Still, such attitudes have not received much scholarly attention, nor are they generally studied in much detail. This article uses Breckler's psychological multicomponent model of attitude to develop a scale to measure street-level bureaucrats' general attitude towards their clients. By means of a test study ( N=218) and a replication study ( N = 879), the article shows that street-level bureaucrats' attitude towards clients consists of four different components: a cognitive attitude component, a positive affective attitude component, a negative affective attitude component and a behavioural attitude component. It also establishes a conceptual and empirical distinction from related attitudes, such as prosocial motivation, work engagement, bureaucrats’ rule-following identities and self-efficacy, and suggests avenues for application and further validation among different groups of street-level bureaucrats. This instrument opens up opportunities for theory testing and causality testing that surpasses case-specific considerations.

Classic street-level bureaucracy literature has suggested that individual bureaucrats are shaped by their work group. Work group colleagues can impact how bureaucrats perceive clients and how they behave toward them. Building on theories of work group socialization, social representation, and social identification, we investigate if and how the attitude of individual street-level bureaucrats toward clients is shaped by the client-attitude of the bureaucrat's work group colleagues. We also test whether this relation is dependent on conditions of attitudinal homogeneity and perceived cohesion of the work group. Results of a survey among street-level bureaucrats in the Dutch and Belgian tax administration (1245 respondents from 210 work groups) suggest that different mechanisms underlie the work group's impact on the individual street-level bureaucrat in this specific attitude. The analysis furthermore reveals that work groups have a limited impact on the individual's client-attitude. Theoretical and practical implications of these findings are discussed.

Purpose Since the early 1980s, western governments are assumed to have been either moving toward post-bureaucratic models or transforming into so-called neo-Weberian bureaucracies. As different public-sector (reform) models imply different ideal typical personality traits for civil servants, the purpose of this paper is to ask the question to what extent personality requirements that governments demand from their employees have evolved over time in line with these models. Design/methodology/approach The authors analyzed the use of big-five traits in a sample of 21,003 job advertisements for local government jobs published between 1980 and 2017, applying tools for computer-assisted text analysis. Findings Using multilevel regression analyses, the authors conclude that, over time, there is a significant increase in the use of personality descriptors related to all big-five factors. Research limitations/implications The authors postulate that governments nowadays are actively looking for the “renaissance bureaucrat” in line with the neo-Weberian bureaucracy paradigm. The authors end with a discussion of both positive and negative consequences of this development. Originality/value First, the authors explicitly link personality, public administration, and public management using the Abridged Big-Five-Dimensional Circumflex model of personality. Second, by linking observed trends in civil servant personality requirements to larger theories of public-sector reform models, the authors narrow the gap between public administration theories and practice. Third, the software tools that the authors use to digitalize and analyze a large number of documents (the job ads) are new to the discipline of public administration. The research can therefore serve as a guideline for scholars who want to use software tools to study large amounts of unstructured, qualitative data.