Although both scholars and practitioners continue to privilege the “rational” aspects of organization, this article demonstrates the centrality of emotion in the organizing process. The case study method combines observation at a 911 center, interviews with dispatchers, and analysis of selected calls. Departing from most treatments of emotional labor, this article features workers who not only suffer through, cope with, and resist emotional labor but sometimes also seek it out. For these 911 dispatchers, emotional labor is a fun, exciting, and rewarding part of their work. In addition to providing a description of these neglected positive functions of emotional labor, this article speaks to a broader issue: the role of emotional labor in the construction of organizational community.

No abstract

No abstract

We detail the experiences of a department of six faculty members in negotiating spirituality in a Jesuit, Catholic University. Grounding our work in ''co-constructed narrative'' as a method, we utilize narratives gathered through self-reflection, conversation, and interviews to elucidate how contradictory conditions are created through competing discourses of spiritual values and secular practices. These competing discourses create tensions of (a) embracing=resisting, (b) inclusion=exclusion, and (c) proclamation=silence. Faculty narratives revealed the ways they frame and negotiate these tensions in their attempts to construct their identities in relation to the organization and its values. Dialogic theory

No abstract