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This study addresses the phenomenon of ``velcro architecture''--physical environments pasted together like theatre sets, capable of being constructed or dismantled at a moment's notice. It explores (1) the relationship between indicators of permanence in workspace features and employee satisfaction with workspaces and (2) the perceived importance of permanence, relative to other design features. Observation of workspaces and interviews did not reveal a relationship between permanence and satisfaction but found a positive correlation between permanence and pride in workspaces (one element of satisfaction). It also found that respondents rated permanence in workspace features as important as visual privacy, size and location of offices, and ability to personalize the workspace. Résumé: Cette étude addresse le phénomène de l'architecture "velcro"--les environnements physiques qui sont assemblés comme des scènes du théâtre, qui sont capables d'être construits ou démantelés sur-le-champ. Elle explore 1) le lien entre les indicateurs de permanence dans l'espace de travail et la satisfaction des employés à l'égard de leurs espaces de travail, et 2) l'importance perçue de la permanence, en comparaison d'autres caractéristiques de l'espace. L'observation d'espaces de travail et les entrevues n'ont pas révelé un lien entre permanence et satisfaction mais ont trouvé une corrélation positive entre permanence et fierté de l'espace de travail. L'étude a aussi trouvé que les répondants ont évalué la permanence comme étant aussi importante que la solitude visuelle, les dimensions et l'emplacement des bureaux, et la capabilité de personnaliser l'espace de travail.

To cope with an uncertain external environment, organizations are planning strategically for issues management. At the foundation of strategic planning is environmental analysis, an increasingly common function of the organizational communicator. This article examines the type of systems and activities that characterize environmental analysis practices in Canadian government communication directorates. Résumé: Obligées de composer avec un environnement externe incertain, les organisations doivent tenir compte des grands enjeux dans leur planification stratégique. À la base de cette planification stratégique, se trouve l'analyse environnementale, une fonction qui tend à relever de plus en plus du rôle des responsables des communications organisationnelles. Cet article présente les caractéristiques et les activités liées aux pratiques d'analyse environnementale dans les directions des communications au sein du gouvernement canadien.

It wasn't until I engaged myself in a personal hassle with The Toronto Sun recently that I was forcibly reminded of two things - one, that "the public be damned" is an attitude that still prevails in some newspaper offices and that if you want to complain, the Ontario Press Council may sympathize, but often can't really go to bat for you. Perseverance and general bloody-mindedness are the techniques you really need to get some sort of intelligent response from the paper involved.

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