Shared electric scooters (e-scooters) offer a potential strategy to mitigate environmental concerns and congestion. However, successfully addressing these issues with e-scooters requires adoption across a diverse array of consumers. Understanding the differences between users and non-users can improve shared e-scooter appeal, operation and safety. The objective of this paper is to compare shared e-scooter users and non-users in terms of their perceptions on safety, trip behaviors, other shared modes, risk propensity and willingness to adopt technology. A survey was conducted involving 210 (51.3%) users and 199 (48.7%) non-users of shared e-scooters. Binary logistic regression and chi-squared tests were performed. The results reveal that users demonstrated a higher risk propensity and were more likely to be early adopters of new technologies. Non-users tended to place higher importance on helmet use, while users have an overall increased feeling of safety associated with riding e-scooters in vehicle lanes, on sidewalks and being passed by e-scooters as a pedestrian. Overall, users also have a more positive perception of e-scooter sanitary levels than non-users, and a more positive perception on the sanitary levels and usability of e-scooters over e-bicycles. These findings can provide guidance to urban planners, municipal authorities and micromobility providers in developing infrastructure and policies to better support micromobility adoption.
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