Purpose This paper aims to confirm the importance of developing knowledge, skills and attitudes in the permanent use of digital scientific information, which complements the training of professionals in the biomedical and health areas, considering that this type of user communities require up-to-date and truthful information for future decision-making which will directly affect the health of patients. Design/methodology/approach The study started from the elaboration of a diagnosis on learning styles in a student community at the undergraduate level in the area of biomedical and health sciences of the Autonomous University of San Luis Potosí (Mexico) (UASLP), through the application of the Honey-Alonso Learning Styles questionnaire (CHAEA), and by using such results it was possible to derive learning strategies for the achievement of digital information competencies that were effective in practice. Findings According to the diagnostic results, the learning styles with the greatest presence in students in the area of Biomedical and Health Sciences were identified and from this, precise didactic strategies were derived to enhance information skills in the use of digital sources. For this case, the Big6 Model was used and its implementation was combined (face-to-face and virtual) in the academic community studied, integrating an information skills development program in the digital library of the Center for Information in Biomedical Sciences (CICBI) from the university itself. Originality/value A practical experience is presented, which also offered concrete solutions, based on particular characteristics of the users. There is a low presence of studies of digital libraries’ users that consider aspects related to learning styles, especially applied from the perspective of information sciences and the digital library.