Collaborative robotics is a key pillar of the smart factory of the future making production systems more flexible and responsive. To this aim, the research communities have made considerable efforts to enable direct interaction between humans and robots in a safe and integrated shared workspace. However, the industrial sector still shows a mismatch between the HRC potentialities and the HRC existing applications. The design is often technology-driven, and coexistence prevails on cooperation or collaboration. Through the case study, this article describes the human-driven design approach that a company should follow to define and evaluate different scenarios and choose the one that best suits its context and workforce. It considers safety, ergonomic, technical, spatial, and equipment issues. It presents an application common to all sectors, the packaging, addressing the complexities of the new production paradigm of mass customization. The design approach has been tested by the major Italian kitchen manufacturer and the resulting collaborative workstation has been simulated by using the software Tecnomatix Process Simulate. The simulation allowed the analysis and evaluation of risks, layout, and performance. The simulation results showed significant benefits in terms of efficiency ensuring a safe collaboration.

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