The paper is to examine the selection criteria by international students of their higher education at private higher learning institutions in Malaysia. It focuses on factors which private international students considered important in their decision of choosing Malaysia as their educational destination. A questionnaire was designed to include 48 factors for selection of learning destination. Through judgmental sampling the data were solicited from 565 international students using survey instrument. These were analyzed on principal components factor analysis to ascertain factors related to their criteria to study in Malaysia. The results shown that six factors have a strong influence on international students' decision-making process, namely, quality of learning environment, influencers, customer focus, cost, facilities, socialization and location. Further, through MANOVA, it was found that customer focus and facilities are the main factors used by respondents in their choice decisions. These factors should be considered by colleges' managers to develop their marketing strategies in attracting foreign students to enroll at their institutions. It is also important for positioning strategy and strengthening higher learning institution offerings to the foreign market.

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The objective of this study was to measure academics’ perceptions towards three key dimensions of a higher education institution (HEI) – teaching quality, research quality and internationalisation – the latter two of which have received relatively scant attention in the context of service quality. Using five Malaysian universities as its context, and importance–performance analysis (IPA) as its method of analysis, the study found that the five universities performed well in relation to 14 of the 26 attributes. However, for each of the three dimensions there was a common theme in regards to the service attributes that fell short of expectations. In the case of teaching quality, this theme related to learning, for research quality it was research collaboration, and for internationalisation, it was international recognition. This study makes two key contributions to new knowledge. Firstly, it measures academic perceptions towards service quality as it relates to research and internationalisation, and secondly, it measures such perceptions using IPA. One of the key findings of the study is that the attitudes of those responsible for providing service quality (i.e. academics) may well differ from the HEI decision-makers that endeavour to manage it.

International students make a vital contribution to the Australian economy. Due to their importance, a number of studies have been undertaken to examine the living experiences, attitudes and behaviours of international students in Australia. However, very few studies have examined international students' overall satisfaction with their university experience. The primary objective of this paper is to measure the influence of six individual university service factors on international students' satisfaction, and its subsequent impact on behavioural intentions. The results from the structural equation modelling analysis revealed that overall student satisfaction is influenced by the level of satisfaction with academic services, courses offered, access and augmented services. In contrast, administrative services and physical evidence were found to have a non-significant impact on overall satisfaction. Analysis also revealed a strong relationship between overall satisfaction and behavioural intentions.

The COVID-19 pandemic has had a direct impact on the manufacturing industry in Malaysia because all economic activities had to be suspended for some time. This study explores the role that eco-innovation capabilities might play in improving sustainable business performance during the ongoing pandemic. This study employs a quantitative method by distributing online questionnaires to 80 small and medium enterprises (SMEs) in Klang Valley, Malaysia. In the study, the relationship between sustainable business performance and the three variables of eco-innovation capabilities, i.e., eco-product innovation, eco-management innovation and eco-logistic innovation, were determined using multiple regression analysis. The results indicate that two hypotheses are accepted and the other one is rejected. The findings indicate that most manufacturing SMEs in Klang Valley have adopted eco-management innovation and eco-logistic innovation as crucial capabilities for their businesses during the pandemic. However, due to the challenges faced by these SMEs during the pandemic, eco-product innovation was found to have an insignificant relationship with sustainable business performance. It is insignificant because of the low productivity rate observed during the pandemic. Hence, the COVID-19 pandemic has caused manufacturing SMEs in the Klang Valley to not be able to maintain their operations and stay on track. Therefore, this research may contribute to the efforts of policymakers, government agencies and managers of manufacturing SMEs in developing a strong innovation platform on which manufacturing SMEs may rely for support in enhancing their business capacity and performance.