Children's participation has been a requirement in the Norwegian child welfare system for decades and children's effective participation has the potential to benefit children's outcomes. However, research suggests that effective user participation is still relatively rare and that user participation is seen as ‘difficult’ by both service users and professionals. One way to ensure children's rights to participation in Norway is to include adolescent service users in the interprofessional team formed around the child. Knowledge about experiences of adolescents in this kind of participation may provide important insights. This study explores five adolescents' perceptions about participating in such teams. Qualitative interviews and qualitative content analysis was used. We found that adolescents' participation in interprofessional teams may constitute one way to achieve effective participation. Both facilitating factors and impediments to effective user participation were found. The study suggests new ways to facilitate positive circles of participation and to increase the likelihood of improved child welfare outcomes from processes which secure more effective interprofessional help and support.

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Novel approaches are needed if the voices of prisoners as service users are to be heard in service development and organisational learning. In this chapter we introduce Q methodology and suggest how this research method can be applied in order to reveal the views of service users in contact with the criminal justice system. We illustrate this by describing the development of a set of Q statements used to elicit the perspectives of ex-prisoners’ experiences of service provisions in an UK mentorship organisation. We discuss how Q methodology can be applied to capture ex-prison service users’ views in research, in therapy or in dialogues between service user and mentor, as well as in including service users’ voices in service development.

User involvement in service development is seen as important to the credibility of these interventions but involving prisoners or ex-prisoners in this process can be problematic because of the vulnerability of this group as well as security issues. Questions arise as whether front line workers can instead reflect the perspectives of their clients accurately during service development events. Further, we query whether an alignment of perspectives is important for effective professional-prisoner relationships and offender self-efficacy when engaging in rehabilitation and reintegration programmes. To explore these questions, this chapter, in a case study third sector mentorship organisation, compares and contrasts the views of ex-prisoners and their mentors. Q methodology is employed to make this comparison. We find that mentors perspectives are most in tune with the most pessimistic perspectives of their clients: the most lonely, indigent and ill group of the exoffenders they work with. They do not share the optimistic views that characterise other groups of offenders in receipt of their service. The chapter explores the implications of these different views for exoffenders, their mentors and the participation of the offender in service innovation.

Children’s effective participation seems to be difficult to achieve in practice. Although the United Nations Convention on the Rights of the Child came into force in 1989, recent research reports that effective participation rarely occurs. This qualitative study explores a group of adolescents’ views on participating in child welfare ‘responsibility teams’ (RTs) in Norway. The two specific foci are experiences regarding influence on their own situation and how the RT model may be a useful way to ensure children’s right to participate. The study concludes that RT alone cannot ensure children’s right to participate in the form of effective participation and that professional competencies are also important. The study calls for further research, especially on children and adolescents’ own experiences with RTs.