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Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closelyrelated and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervisedcontrastive learning framework for few-shot intent classification and slot filling. Its highlights are as follows. (i) The model extracts intent and slot representations via bidirectional interactions, and extends prototypical network to achieve explicit-joint learning, which guarantees that IC and SF tasks can mutually reinforce each other. (ii) The model integrates with supervised contrastive learning, which ensures that samples from same class are pulled together and samples from different classes are pushed apart. In addition, the model follows a not common but practical way to construct the episode, which gets rid of the traditional setting with fixed way and shot, and allows for unbalanced datasets. Extensive experiments on three public datasets show that our model can achieve promising performance.

Zero-shot intent classification is a vital and challenging task in dialogue systems, which aims to deal with numerous fast-emerging unacquainted intents without annotated training data. To obtain more satisfactory performance, the crucial points lie in two aspects: extracting better utterance features and strengthening the model generalization ability. In this paper, we propose a simple yet effective meta-learning paradigm for zero-shot intent classification. To learn better semantic representations for utterances, we introduce a new mixture attention mechanism, which encodes the pertinent word occurrence patterns by leveraging the distributional signature attention and multi-layer perceptron attention simultaneously. To strengthen the transfer ability of the model from seen classes to unseen classes, we reformulate zero-shot intent classification with a meta-learning strategy, which trains the model by simulating multiple zero-shot classification tasks on seen categories, and promotes the model generalization ability with a meta-adapting procedure on mimic unseen categories. Extensive experiments on two real-world dialogue datasets in different languages show that our model outperforms other strong baselines on both standard and generalized zero-shot intent classification tasks. CCS CONCEPTS• Computing methodologies → Artificial intelligence; Natural language processing.

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