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Training is one of the key methods managers employ to control hospitality products and services. The purpose of this research was to examine the attitudes U.S. hotel employees have about the training that they have received and to test for a relationship between training and their commitment to the organizations. Other variables that addressed employee satisfaction, such as awareness of rules, morale, and perceived quality of management, were examined to assess if indirect effects occurred between training and organizational commitment. These results demonstrated that persuasive evidence speaks loudly to the necessity of implementing high-quality training programs. Training is consequential to the success of franchise lodging organizations because it has not only a direct positive relationship with morale, perception of supervisor quality, and awareness of rules but also a significant indirect effect on organizational commitment.

The lodging industry has appeared to be a successful exception to the difficulties that business in Russia has faced since perestroika. In spite of these successes, lodging operations have continued to face human resource challenges that arise out of the cross-cultural differences between Eastern and Western expectations, along with economic and political history. This study looks at differences in attitudes with regard to job satisfaction and organizational commitment between Russian and American lodging employees. Important attitudinal differences and similarities were found, and the Job Description Index (JDI) was confirmed as useful in understanding the differences. These findings imply that programs that work in U.S. organizations may have to be tested and adjusted to determine the extent to which they are transferable into the Russian lodging industry without significant modification.

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In an environment that seems to encourage litigation against business, an organization has a greater responsibility to properly manufacture, sell, and explain the use of its products to its employees and customers than ever before. Part of this responsibility has fallen to technical writers. Their efforts in the areas of writing warnings, product safety policies, instructions, and other documents can prevent or expose a firm to an expensive legal liability. To ensure that their communications are legally correct they may have to research legal references and law books. Unfortunately, the resources of the law are written for attorneys; they tend to be intimidating and difficult to understand. The purpose of this article, therefore, is take writers of technical communications through the procedures necessary to thoroughly research legal thought, court opinions, case law, and statutes on any legal topic.