This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context of existing SLA standards and tools. The proposed system architecture is very general and may interoperate with the existing performance monitoring systems and management tools. The key design effort is focused on the general mapping between observed activities of the underlying telecommunication infrastructure elements and corresponding SLA instance object state construction. The proposed framework application is illustrated by the simple case study.

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In this paper, we address the problem of an educational gap existing between high schools and universities: many students consider their choice of field of study as inappropriate, mostly due to insufficient information regarding the discipline and the university educational process. To solve this problem, we define an innovative, information and communication technologysupported educational process enabling various ways of collaboration between high schools and universities. The goal of that process is to increase the knowledge of prospective students regarding the next level of their education. We propose an environment for the implementation of the educational process. The concepts have been verified in practise as part of the Małopolska Educational Cloud project across several disciplines. We discuss the achievements of the pilot phase of the project as well as its reception by educators and students. Based on evaluation reports and opinions from both educators and students, we claim that the proposed model for information and communication technology-supported collaboration between high schools and universities can effectively reduce the educational gap.

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