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We investigate queueing networks in a random environment. The impact of the evolving environment on the network is by changing service capacities (upgrading and/or degrading, breakdown, repair) when the environment changes its state. On the other side, customers departing from the network may enforce the environment to jump immediately. This means that the environment is nonautonomous and therefore results in a rather complex two-way interaction, especially if the environment is not itself Markov. To react to the changes of the capacities we implement randomised versions of the well-known deterministic rerouteing schemes 'skipping' (jump-over protocol) and `reflection' (repeated service, random direction). Our main result is an explicit expression for the joint stationary distribution of the queue-lengths vector and the environment which is of product form.

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Exponential single server queues with state dependent arrival and service rates are considered which evolve under influences of external environments. The transitions of the queues are influenced by the environment's state and the movements of the environment depend on the status of the queues (bi-directional interaction). The structure of the environment is constructed in a way to encompass various models from the recent Operation Research literature, where a queue is coupled e.g. with an inventory or with reliability issues. With a Markovian joint queueing-environment process we prove separability for a large class of such interactive systems, i.e. the steady state distribution is of product form and explicitly given: The queue and the environment processes decouple asymptotically and in steady state.For non-separable systems we develop ergodicity criteria via Lyapunov functions. By examples we show principles for bounding throughputs of non-separable systems by throughputs of two separable systems as upper and lower bound.

We consider a semi-open queueing network (SOQN), where one resource from a resource pool is needed to serve a customer. If on arrival of a customer some resource is available, the resource is forwarded to an inner network to complete the customer’s order. If no resource is available, the new customer waits in an external queue until one becomes available (“backordering”). When a resource exits the inner network, it is returned to the resource pool. We develop a new solution approach. In a first step we modify the system such that new arrivals are lost if the resource pool is empty (“lost customers”). We adjust the arrival rate of the modified system such that the throughputs in all nodes of the inner network are pairwise identical to those in the original network. Using queueing theoretical methods, in a second step we reduce this inner network to a two-station system including the resource pool. For this two-station systems, we invert the first step and obtain a standard SOQN which can be solved analytically. We apply our results to storage and delivering systems with robotic mobile fulfilment systems (RMFSs). Instead of sending pickers to the storage area to search for the ordered items and pick them, robots carry shelves with ordered items from the storage area to picking stations. We model the RMFS as an SOQN to determine the minimal number of robots.