Purpose: This study aimed to verify the effects of preference for semi-permanent makeup, a recent practical technique in the beauty industry, on procedure satisfaction. Methods: The study included 262 women in their 20s and 50s living in Seoul and Gyeonggi province. The data collection period was from February 20, 2017 to April 5, 2017. Data analysis methods included frequency analysis, reliability analysis, independent samples t-test and one-way analysis of variance (ANOVA). Duncan test was performed for post-analysis; correlation and linear regression analysis were also performed. Results: The effects of preference for semi-permanent makeup on the satisfaction with procedure description were found to be statistically significant, i.e., the higher the technique and trend preference per independent variable, the higher the satisfaction with procedure description. The effects of this preference on technique satisfaction were also found to be statistically significant, i.e., the higher the technique and trend preference per independent variable, the higher technique satisfaction. Lastly, the effects of this preference on the satisfaction with procedure environment, were also found to be statistically significant, i.e., the higher the technique and trend preference per independent variable, the higher the satisfaction with procedure environment. Conclusion: Therefore, preference for semi-permanent makeup was found to be an important factor for the satisfaction with procedure environment. Thus, because semi-permanent makeup is a field that is sensitive to esthetic sense and beauty trends, customer satisfaction with semi-permanent makeup will increase if methods of procedure explanation, technique, and procedure environment are improved.

This study covered 219 males and females in their 20s~50s living in Seoul and Gyeonggi-do areas. SPSS v. 21.0 was used to analyze the data. The purpose of this study was to identify the effects of anxiety over COVID-19 on purchase behaviors in beauty services and the results are as follows. First, based on an analysis of the effects of anxiety over COVID-19 on abstention, there were significant positive results, meaning that more anxiety leads to more abstention. Second, based on an analysis of the effects of anxiety over COVID-19 on the preferences, there were significant positive results, meaning that more anxiety leads to more preference behaviors. Third, based on an analysis of the effects of anxiety over COVID-19 on expected behaviors, there were significant positive results, meaning that more psychological anxiety leads to more expected behaviors pertaining to beauty services. Summing up, the social anxiety over COVID-19 makes people abstain from beauty services or reduces the use. People prefer one-person shops to large franchise shops where congestion may occur. It is also assumed that psychological healing where stress and depression disappear as one uses beauty services leads to expected purchase behaviors. Considering these points, we can assume that the beauty industry should thoroughly manage disinfection and hygienic affairs and use reservation system where only a very few people can come and this will make anxiety disappear. This will remove problems of the beauty services that necessitate contacts with people and increase purchase behaviors.

As the Internet and smartphones prevail, this study investigated the purchasing factors of a new beauty marketing method, the social commerce, and verified the relationship of such purchasing factors to consumer satisfaction and repurchasing intentions. In order to verify the validity of purchasing factors, five sub-factors, such as service, price, interaction, convenience, and interest were classified, while consumer satisfaction and repurchasing intentions are grouped into one factor, using data about 20-39 years old.According to results of this study, purchasing factors in the beauty service markets through social commerce that had effects on the consumer satisfaction were price, service, convenience, and interest, but no relationship was found with interaction. We can predict that consumers buy not based on community activities among buyers or purchasing comments of others, but rather his/her own subjective thoughts and opinions about the services. As the result of repurchasing intention according to purchasing factors, affecting sub-factors were price, service, and convenience. Repurchasing intention is an positive response that reflects satisfactions. Since low price, satisfaction on the service, and convenience for busy modern people should be met, repurchasing intentions are not affected by interest, but rather systematic and professional service. Also, higher satisfaction on service raises repurchasing intention. In this study, it is clear that not only purchasing factors through social-commerce effect the satisfaction and the repurchasing intention, but also consumer satisfaction mediates partly purchasing factors and the repurchasing intention. And as sub-factors of purchasing factors, price, service, or convenience are more important to the consumer satisfaction than community or replies activities. Thus differentiated and professional customer service, the establishment and enhancement of trendy marketing should improve long term repurchasing intentions. This will lead to the increasing revenue of personal-shop and the developments of beauty markets, so strengthening product sourcing and promotion suitable for mobile shoppers are essential.